1. About This Policy

1. Studio Blackardt ("we", "us", "our") is a creative agency based in Brisbane, Queensland, Australia. We are committed to handling personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. This policy explains what personal information we collect, why we collect it, who we share it with, and your rights in relation to it. It applies to information collected through our website at studioblackardt.com and through our general business dealings.

2. What We Collect and How

We collect personal information in the following ways:

1. Directly from you

   1. Name, email address, phone number, and company name submitted through our contact or enquiry forms

   2. The content of messages or files you send us

   3. Email address and preferences if you subscribe to our mailing list

   4. Contact details, communications, and business information provided in the course of engaging our services

   5. Information provided when enquiring about working with us

2. Automatically when you visit our website

   1. IP address, browser type, device type, and operating system

   2. Pages visited, time on page, and referring URLs, collected via Google Analytics

   3. Advertising and behaviour data collected via Meta Pixel for campaign measurement

   4. Cookie data -- your browser may store cookies from our site and from embedded third-party services such as Vimeo

You can control cookies through your browser settings, though disabling them may affect site functionality. To opt out of Google Analytics visit tools.google.com/dlpage/gaoptout. To manage Meta ad preferences visit facebook.com/adpreferences.

3. Why We Collect It

We use personal information to:

1. Respond to enquiries and communicate with prospective and existing clients

2. Deliver creative services and manage client projects

3. Process payments for services

4. Send marketing updates and newsletters where you have opted in -- you can unsubscribe at any time via the link in any email

5. Run and measure advertising campaigns on Meta (Facebook and Instagram)

6. Understand how visitors use our website and improve it accordingly

We will not use your personal information for a purpose unrelated to why it was collected without your consent.

4. Who We Share It With

1. We do not sell personal information to third parties.

2. We use the following third-party service providers to operate our business. Each provider is engaged to handle information only for the stated purpose and is required to do so securely. Several are based overseas or store data on overseas servers -- we take reasonable steps to ensure they handle information in a way consistent with the APPs, and we remain accountable for that information once disclosed.

   • Google (Workspace, Meet, Gemini, Calendar) -- Business operations, communication, and productivity

     Google Analytics -- Website analytics

     Mailchimp -- Email marketing

     Stripe -- Payment processing

     Studio Ninja -- Client and project management

     Trello -- Project and task management

     Go High Level -- CRM and marketing automation

     Xero -- Accounting and invoicing

     Meta (Facebook/Instagram) -- Advertising and campaign measurement

     Outlign -- Business operations

     Later -- Social media scheduling and publishing

     Vimeo -- Video hosting and embedding

     WeTransfer -- File sharing with clients

     Picflow -- Visual content sharing with clients

     Agency Analytics -- Client reporting and analytics

     Leadsie -- Client ad account access and onboarding

     Vultr -- Cloud hosting and infrastructure

     AI tools (including Google Gemini) -- Internal productivity and content assistance

3. We use AI tools in the course of our work. Where personal information may be processed by these tools, we take care to limit what is shared and to use providers with appropriate data handling commitments.

4. We may also disclose personal information to professional advisers (such as accountants or lawyers) or to government and regulatory bodies where required by law.

5. Security and Retention

1. We take reasonable organisational and technical steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

2. If we become aware of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

3. We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law.

6. Your Rights

1. You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete, or out of date. Contact us via studioblackardt.com/contact and we will respond within a reasonable timeframe. In some circumstances we may be unable to provide access -- if so, we will explain why.

2. If you believe we have not handled your personal information in accordance with this policy or the APPs, please contact us in the first instance. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the OAIC:

• Website: oaic.gov.au

• Phone: 1300 363 992

7. Contact

For any privacy-related enquiries, requests, or complaints:

studioblackardt.com/contact